Madrid888 Privacy Policy — how we protect your information
This Privacy Policy explains how the madrid888 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read this document before using our services.
Last updated: January 2026
Information we collect from you
When you register and use the madrid888 platform, we collect various types of information for operational, security, and service improvement purposes. The types of information collected include:
- Account information — your full name, date of birth, email address, phone number, and login credentials provided during registration.
- Payment information — transaction details in Malaysian Ringgit (RM/MYR), deposit and withdrawal records, and payment methods used. Sensitive card numbers or bank account details are not stored directly by the platform; processing is handled through certified payment processors.
- Device and browser information — IP address, device type, operating system, browser used, screen resolution, and time zone for security and platform optimisation purposes.
- Usage data — game session records, pages visited, activity timestamps, and general usage patterns that help us improve the user experience.
- Cookies and tracking technologies — data collected through cookies, session tokens, and local storage technologies to maintain your login status and personal preferences.
We only collect information that is necessary for legitimate, stated purposes. We do not collect information unrelated to the operation of the madrid888 platform.
How your information is used
Madrid888 uses the information collected for the following purposes:
- Managing and maintaining user accounts, including the registration process, identity verification, and secure login.
- Processing financial transactions in MYR — deposits, withdrawals, and account balance management — accurately and securely.
- Providing responsive customer support and efficiently handling enquiries, complaints, or technical issues.
- Sending account-related notifications, promotional updates, or changes to platform terms and policies. You may opt out of marketing communications at any time.
- Detecting and preventing fraud, account abuse, and activities that violate the platform's Terms & Conditions.
- To comply with applicable legal and regulatory requirements in Malaysia.
- Analysing aggregated usage patterns for product development and service quality improvement.
Your information will not be used for any purpose beyond the scope stated here without your prior consent.
Cookies and tracking technologies
The madrid888 platform uses cookies and similar web storage technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform.
We use several types of cookies:
- Essential cookies — required for core platform functions such as maintaining login status and session security. These cookies cannot be disabled.
- Performance cookies — collects information on how users interact with our platform, such as the most frequently visited pages, to help us improve functionality.
- Preference cookies — stores your personal settings such as language preference and display settings for a more personalised experience.
You can control and delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's help guide.
Data storage, security & information sharing
Storage and security
All personal data collected by madrid888 is stored on servers protected by comprehensive security measures, including SSL encryption for all data transmissions, strict access controls, continuous security monitoring, and regular data backup procedures.
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are responsible for keeping your own account login credentials safe.
Your data will be retained for as long as necessary to fulfil the purpose of collection, comply with legal obligations, or until your account is closed — whichever is later. Once the retention period ends, data will be securely deleted or anonymised.
Sharing with third parties
Madrid888 does not sell, rent, or trade users' personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:
- With third-party service providers involved in platform operations (e.g., payment processors, hosting providers) — only the information necessary and subject to strict confidentiality agreements.
- When required by law, court order, or direction from a lawful authority.
- To protect the rights, property, or safety of the madrid888 platform, our users, or the public.
Your rights, policy changes, and how to contact us
User rights over personal data
As a madrid888 user, you have the following rights regarding your personal data:
- Right to access — you may request a copy of the personal information we hold about you at any time.
- Right to rectification — you may request corrections to any inaccurate or outdated information held in our records.
- Right to erasure — under certain circumstances, you may request the deletion of your personal data, subject to legal obligations that require us to retain it.
- Right to object to processing — you may object to the use of your data for direct marketing purposes at any time.
To exercise any of these rights, please contact the madrid888 support team through the available channels within the platform.
Changes to this Privacy Policy
Madrid888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, or legal requirements. The latest version will always be available on this page with the update date indicated. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Contact us about privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the madrid888 customer support team via live chat on the platform or by email:
We are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. For other general enquiries, please also visit the FAQ us.
